Shipping policy
At Studio Mirelli, we are committed to providing a clear, dependable, and customer-focused shipping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing and Delivery Times
Orders are typically prepared and processed within 1–3 business days (Monday through Friday).
After an order has been shipped, the estimated delivery timeframe is 7–12 business days.
Estimated delivery times consist of:
Order Processing
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1–3 business days
Shipping Transit
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6–9 business days
Please note that delivery estimates are provided for guidance only and are not guaranteed. Shipping times may be affected by circumstances beyond our control, including carrier delays, severe weather conditions, holiday periods, customs processing, or other logistical disruptions.
Nothing in this policy limits any rights that may be available to consumers under applicable laws.
Daily Order Cut-Off Time
Orders received before 05:00 AM (GMT -6) will enter processing on the same business day.
Orders placed after the daily cut-off time will be processed during the next available processing cycle.
Shipping Destinations
At this time, Studio Mirelli ships exclusively within the United States.
Orders placed with delivery addresses outside our designated shipping area cannot be fulfilled.
Tracking Information
Once your order has been dispatched, a shipping confirmation email containing tracking details will be sent to the email address provided during checkout.
Customers may also monitor the progress of their shipment through the Order Tracking section of our website.
Incorrect Shipping Information and Undeliverable Packages
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
If a package cannot be delivered because of an incorrect or incomplete address, the shipping carrier may attempt redelivery or provide instructions for collection.
Should an order be returned to us due to address-related issues, our customer support team will contact you to discuss available reshipment or refund options.
Lost, Damaged, or Defective Deliveries
If your package arrives damaged, contains a defective product, or appears to have been lost during transit, please contact our customer support team as soon as possible.
After reviewing the circumstances, we will arrange an appropriate solution, which may include a replacement product or a refund where applicable.
Customers may be asked to provide supporting information, including photographs of damaged items, packaging, or shipment details to assist with the investigation.
Need Help?
If you have questions regarding shipping, delivery status, tracking information, or any other shipping-related matter, please contact our customer support team through email or via the Contact page on our website.
We are happy to assist you and will make every effort to respond promptly.
Need help? Contact Us
Customer Service Hours:
Monday to Friday: 9AM to 5PM
Email: support@studiomirelli.com
Phone: +1 (844) 425-3320
Studio Mirelli is operated by PS Ecomconsult, a company registered in the Netherlands
Company number: 99361914
VAT number: NL005382650B60
DUNS number: 473764946
Address:
Kamillestraat 3
5321RM Hedel
The Netherlands